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IT Help Desk Technician

 

 

Summary

Provide technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware. Respond to tickets either in person or over email. Install, modify, and repair computer hardware and software.

Primary Responsibilities:

  • Respond to IT tickets, either solve or route accordingly
  • Deploy hardware, software, and accessories to end users
  • System patching and repairing as needed
  • Manage and maintain IT assets database
  • Manage general IT stock (order computer accessories, network cables, adapters; organize IT areas; labeling)
  • Follow and maintain existing hardware, software, and OS installation documentation
  • Account management and password assistance
  • Work with our purchasing team to manage software support renewals
  • Phone troubleshooting and deployment
  • Verify both security and usability of new software requests/downloads

 

Requirements:

  • Bachelor’s degree in IT related field or equivalent experience
  • 1-2 years of part-time or full-time experience
  • Fantastic communication and customer service skills
  • Comprehensive end to end troubleshooting skills
  • Strong work ethic and organizational skills
  • Strong understanding of Windows environment
  • Strong understanding of network concepts in general
  • Basic understanding of network protocols DNS, DHCP, CIFS, NFS
  • Schedule is full-time, however, off-hours or weekend work is sometimes required

Desired:

  • Familiarity with Ubuntu operating system
  • Basic understanding of virtualization
  • Basic PowerShell or bash scripting
  • Familiarity with G Suite
  • Desire to learn and grow

 

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